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REFUND POLICY

Because all of our items are custom-made, we ask that you carefully review the details below before placing your order.

Deposits & Payments

All custom orders requires a 50% non-refundable deposit at the then your order is paced.

The remaining balance is due at or before pickup.

Due to the custom nature of our work, all sales are final refunds are not available.

Order Accuracy & Proofing

Customers are responsible for reviewing all names, spelling, dates and custom details before competing their order.

We strongly encourage double-checking all information prior to submission.

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If you notice an error after placing your order, please contact us as soon as possible. We are happy to work with you to correct details when timing allows.

Changes & Adjustments

  • Name changes due to unforeseen circumstances are allowed with advance notice.

  • Any additional changes must be requested at least one week prior to your scheduled pickup date.

  • Minor adjustments may be accommodated at not charge when possible.

  • Major changes or redesigns may require an additional fee, depending on scope and timing.

Our Commitment

Our goal is always for you to love your final piece. We will do our best to accommodate reasonable requests within time and design limitations while maintaining the quality of our work.

Have questions about your order? Visit our Contact page or reach out before placing your order.

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